Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including name, email address, phone number, and payment details when you make a booking. We also collect usage data such as IP address, browser type, pages visited, and search queries to improve our services.

2. How We Use Your Information

• To process and manage your bookings
• To send booking confirmations and service updates
• To personalise your experience and show relevant properties
• To prevent fraud and ensure platform security
• To comply with legal obligations

3. Information Sharing

We share your booking details with property owners to fulfil your reservation. We use trusted third-party services including Stripe (payments) and do not sell your personal data to advertisers.

4. Cookies

We use essential cookies for session management and optional analytics cookies. You can manage cookie preferences via the banner on your first visit. See our Terms of Service for more detail.

5. Your Rights

You have the right to access, correct, or delete your personal data. You may also request data portability or object to certain processing. Contact us at privacy@stayme.com to exercise these rights.

6. Data Retention

We retain booking records for 7 years for tax and legal compliance. Account data is retained until you request deletion. Analytics data is anonymised after 26 months.

7. Security

All data is transmitted over HTTPS. Payment card data is handled exclusively by Stripe and never stored on our servers. We are PCI-DSS compliant via our payment processor.

8. Contact

Questions about this policy? Contact our Data Protection Officer at privacy@stayme.com.